Objective : 4 years of experience as a Front Desk Agent is looking to find a stable job that will provide me with experience and an opportunity to learn more in customer service and hospitality. Use standard letter size pages, and easy to read fronts between 11-13 in size. knowledge of hotel management cum reservation software, professional phone demeanor, strong communication skills, the capacity to connect with guests in a friendly and positive manner and a good understanding of travel planning website operations. DuPont Company, Carson, CA. Greet persons entering an establishment, determine nature and purpose of visit. - Select from thousands of pre-written bullet points. greeting guests with a professional demeanor, performing check-in and check-out duties, obtaining information from guests, assigning rooms and handling keys, answering phone calls, checking and sending emails, informing guests about hotel amenities and offerings, providing local information on site seeing and shopping places to guests and performing related clerical tasks. Responsible for supporting the director of hotel operations and hotel manager with daily hotel operations. Perform room availability “call around’s” to competitors, Responsible for the confidentiality and security of guest information within the system, Upsell Ameristar Casino Hotel by promoting the amenities, facilities, services, programs and events, Respond to reasonable guest requests or place guest in contact with appropriate person for assistance, Proficient in Box Office Ticketing system, Effective in communication to all departments including efficiency in radio communication, Familiar with safe handling of cleaning product, equipment and supplies, Able to work flexible hours including evenings, weekends, holidays, Deals with simple and complex concepts effectively, Ability to identify circumstances or incidents that require the notification and/or approval of others, Professional, personable manner, able to perform various duties at once, Ability to effectively work independently and as part of a team, Ability to follow all policies and procedures including but not limited to attendance, appearance, safety and security policies, Ability to obtain support for ideas and actions from peers or superiors in order to accomplish a task, Ability to work at a fast pace with a sense of urgency, Outgoing personality and demonstrate friendliness and enthusiasm, Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, Ability to deliver exceptional guest service at all times, Communicate with all departments regarding in house VIPs and any special needs, Promote and sell special hotel programs, special rate packages, and upgrades when appropriate, Maintain house bank and handle all checks and cash according to Zia Park policies and procedures, Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, Be knowledgeable of all emergency procedures and company policies, This person must have good communication skills as well as the ability to lift, pull and push a moderate weight, Responsible for taking reservations and accurately inputting into the computer system, Answer inquiries of room rates, outlets and room locations, Keep up to date with knowledge of phone system, Handle all guests’ special requests in a professional manner, Complete all necessary projects by the assigned times. Top 22 Receptionist Resume Objective Examples. Strong relationships with sub-contractors and vendors, purchasing, finance, quality control, and guest services. Headline : 6 years of experience as a Front Desk Agent is seeking a position which would allow me to grow and utilize supervisory skills. Work Experience: Front Desk Agent, May 2004 – Present. Was the lead analyst for the epic (economic, political and infrastructure cell) on the current state of the Iraqi political landscape in both al Anbar and the rest of Iraq produced several s/NF and ts/sci level briefings on the accent of cross-sectarian political groups that directly impacted the USMC-AIR? Assist customers by providing information and resolving their complaints. Objective : 3 years of experience as a Front Desk Agent is looking to have a fulfilling career that will able to gain experience and be a well-rounded professional. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests, Keep working area behind the front desk and PBX clean and clear of debris and clutter, Knowledge of basic accounting and city attractions, Ability to deal professionally, courteously and tactfully with the public and coworkers, Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Ability to make change quickly and accurately, Demonstrated accurate cash handling knowledge and experience, Excellent telephone skills particularly related to customer service and sales, Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner, Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces, Ability to define problems, collect data, establish facts, and draw valid conclusions, Basic math skills such as adding, subtracting, fractions, decimals, percentages etc, Business writing acumen to originate and respond to correspondence, Valid California Non-commercial Class driver’s license, High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting, Minimum Knowledge, Skills and Abilities Required, Greet customers immediately with a smile and sincere welcome. This way, you can position yourself in the best way to get hired. Your hotel front desk resume should probably be between 1-2 pages in length. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day, Verify customers' credit, and establish how the customer will pay for the accommodation, Greet and assist all guests entering or leaving the hotel, Perform simple bookkeeping activities, such as balancing cash accounts, Promote the La Quinta Returns loyalty program to any non-enrolled guests. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response, When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests, Maintain an up to date working knowledge of all Zia Park amenities as well as any special events, Adhere to established department and property policies and procedures, When assisting guests to room, inform guest of the hotel’s facilities and hours of operation, Uses time efficiently and effectively to manage priorities, Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Resolving guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Skills : Customer Service, Cashier, Communications, Organizational, Microsoft Word, Type, 10-key, Call Centre, and Time Management. Working in the mornings at our buffet style breakfast bar where I prepared omelets at our 'omelet station' i also restocked and cooked all foods served, after which I would clean up and prepare for the next day. One way to present yourself as a qualified candidate for a front desk supervisor position is to create a professional resume. A multi-task position drawing on extensive Customer Service experience to advance a proven track record for developing and maintaining key accounts and improving departmental efficiencies. Maintained records and prepared periodic activity and personnel reports for review by management. Joseph V. Donovan 666 Marietta Street Fremont, CA 94539 Phone: 707-589-1356 Email: email@example.com Career Objective: Looking for a front office agent position at “Star Hotel and Resort,” to handle entire front office operations and ensure customer satisfaction with polite and courteous services. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Objective : 3 years of experience as a Front Desk Agent is looking to have a fulfilling career that will able to gain experience and be a well-rounded professional. Maintain accurate files, copied, faxed, and scanned documents as needed. Provide accurate information pertaining to outlet hours and local attractions, Quickly check guests in/out and arrange for transportation if needed, Verify and input credit cards for authorization using electronic acceptance methods, Prepare reports for Day Audit in accounting department, Act as liaison between guest and security, guest services, engineering and other departments, Summon guest services for assistance to escort guests to their rooms, Operate fax machine and/or photo copier to send, receive, and copy, Sell, register, and assign rooms to guests, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests, Adhere to guest service requirement listed above, This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty, Operate a multi-line PBX system in an efficient and timely manner, Remain updated and knowledgeable of all phone extensions and managers, Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile, Organize and deliver incoming mail and messages, Complete shift checklist and submit to designate supervisor, Handle, resolve, log and communicate guest complaints, Follow and maintain proper credit procedures for all Ameristar guests. Assists in the production and dissemination of daily intelligence reports. Objective : 4 years of experience as a Front Desk Agent. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Review patient documents for accuracy and transferred information to the patient's electronic file. They need to be good at multitasking and using the operational software specific to hotels. Answer customers' questions, and provide information on procedures or policies. Although resume objectives are becoming more obsolete in favor of career summaries, in certain circumstances, it makes sense to include an objective.Here are some examples that you can use when applying for medical assistant jobs.. Get attention with a strong objective - Instantly download in PDF format or share a custom link. A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Booked special reservations for guests at various locations such as restaurants & shows. Front Desk Agent Resume Preparation. Assist family dentist, chair-side, with routine cleaning and specialized procedures, in addition, make patients feel comfortable and relaxed while preparing them for treatment. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Skills : Trilingual Spanish, French, English, Customer Service, Proficient In All Windows Applications Especially Excel. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Promoting positive guest relations to all individuals, making sure to record any comments or complaints throughout their stay. Do you need the best Front Office Manager resume? Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Answering inquiries pertaining to the hotel service, guest relations, and travel directions. Adequate change and company s ' policies and procedures for work of front Office Agent job description & shows where! And/Or requests to ensure accuracy and completion for the accommodation requests they were needed for entry-level positions assigned... Bleaching, Nite Guard and bleaching tray fabrication broaden the Customer strengths include managing hotel computer systems e-mail! Station area guest check in and check out procedures and provide quality maid Service guest satisfaction responded to guest... 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