Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Scheduling doctor and transportation appointments for patients and guests. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Contacting housekeeping and maintenance departments when a problem is reported. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. You can also use keywords found in the job description to boost your resume’s chances of getting noticed. Assisting with contractors to assure they are adhering to the construction rules. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Trustworthy, discrete, loyal and ethical. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Concierges are often the face of your hotel, so make sure your next hire is a good one. Checked to ensure that appropriate changes were made to resolve customers' problems. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. U.S. Preference is given to those having extensive experience working in higher-end hotels. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arranged events, excursions, transportation, etc. Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Resume implies a brief summary of work experience, duties from previous posts, and skills. Research what it takes to become a concierge. A Concierge helps customers in a hospitality setting. Concierge Resume Examples & Samples Posses knowledge of the area in order to provide customers and employees with information and directions Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment Ability to work a flexible work schedule … Supports operations partners and vendors delivering communication to managers and guests on a daily basis. Concierge Job Summary. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Concierge Resume Objective. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Maintains a positive and professional relationship with all vendors and merchants. 7,599,930 B1; 7,827,125 and 7,836,060. The objective section of a concierge resume is the introductory statement of your resume. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. 7,599,930 B1; 7,827,125 and 7,836,060 Concierges act as the first point of contact between guests and an organization. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. Arranged premium tickets to in-demand shows, sporting events, and concerts. The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. Liaising with building management and emergency response teams concerning emergencies. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Check the job listings in your area and apply to positions that you are qualified for based on required skills and experience, and that have the potential for advancement. Supervise and motivates staff to increase productivity. Communicated all learning and performance objectives, schedules and training assessments to upper management. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Referred unresolved customer grievances to designated departments for further investigation. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Excellent customer service skills. Knows all essential aspects of our resort or hotel operations. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Dependable with a strong work ethic and high level of performance. Managing administration request from residents assigning/activation of key fob entry and parking. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … Maintaining key log and taking ownership of all appropriate keys and key fobs. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. Patents No. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Your job description is the first touchpoint between your company and your new hire. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Referring guests to appropriate departments to resolve complaints or provide suggestions. [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements. Below is a general job description: A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. Finding the inspiration to write an awesome resume can be tough. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Concierge /Administrative assistant for independent retirement living. Maintaining a log of owner's personal requests and if the request was granted or denied. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Monitoring surveillance cameras and reporting suspicious activities to the property manager. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. A highly motivated and skilled professional who graciously resolves challenging client issues. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Works well independently and as part of a team. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. You may want to tailor it to fit a specific job description. Skilled at software installation, upgrades, updates, and hardware replacement. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Communicating efficiently and effectively with management, co-workers and the general public. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. Strong verbal and written communication skills, True desire to satisfy the needs of others in a fast-paced environment, Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy, Ability to suggest a wide variety of local and statewide attractions for guest entertainment, BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred, 3 to 5 years of sales experience preferred, Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife, Working knowledge of office software, point-of-sale, and phone systems. Candidate should have at least 5 -7 years of exceptional hospitality skills In addition, knowledge of reservation software is also needed. Developed departmental systems and procedures that better aligned the workflow process. How to write a Concierge job description. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or … Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Calling taxis to transport residents and arranging storage for packages and luggage. Grab their attention by appealing to their major need … Job Description: New York City Concierge . actual responsibilities of a concierge will vary depending on where they work Strong organizational skills and attention to detail. • Polite: You will be interacting with guests on a regular basis, so you will need to be friendly and easy to talk to. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. What Is the Job Description of a Concierge? Enthusiastic and adaptable with results resolution in diverse environments. Also, convey the value they would benefit if you are granted the job. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Writing a great Concierge cover letter is an important step in your job search journey. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Arranged for the replacement … Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Utilizes all relevant information to effectively influence member engagement. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Provides pre-arrival support for guests arriving on packages. Utilizing principles and processes for providing customer and personal services. Cover Letter Sample. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. The goal is to contribute to an o… Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Hard-working, outstanding telephone, scheduling, and documentation skills. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. They must uphold company culture at all times while making guests feel welcomed and valued. You can also list any benefits that set your company apart, like commissions, meal or lodging discounts, or paid time off. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Adhered to established policies, procedures and compliance for satisfactory audit rating Received callers at establishment determine nature of business and directed callers to destination. Or maybe you're having a hard time deciding what job experiences to include. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Prints and delivers correspondence to the front desk for guests prior to arrival. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. A resume is a shortcut presenting all your related experience on one page. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Tracking, monitoring and inspecting amenity areas when rented by residents. Education, Experience, and Licensing Requirements: [Call to Action] Now that prospective concierges are familiar with your resort and the job requirements, you need a powerful call to action to turn them into applicants. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Perform variety of clerical Duties and other duties pertinent to establishment. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Arranging guided tours and other special activities for residents and/or their guests. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. A concierge provides guests with information about locations and services outside of the hotel. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Able to function well as an independent worker or in coordination with hotel staff and management. How to write a Concierge job description. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. Appropriately handling noise complaints presented by residents after normal Management office business hours. Committed to excellence in hard work and dedication. Retail concierge job description for resume Financial Management, coordinating travel plans, and recreational destinations: Welcoming and guests... Shopping, dining, nightlife, and travel directions to upper Management and compliance for audit... 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